01Who we are
CleanKeeps provides private home care for fine homes in Bath and the surrounding countryside. We are a husband-and-wife team, Kirsten and Warren, who care personally for a select number of homes.
For the purposes of UK data protection law, the data controller is Warren and Kirsten Rossiter, trading in partnership as CleanKeeps. If you have any questions about this policy or about how we handle your information, you can reach us at contact@cleankeeps.co.uk or on 07415 988614. A postal address is available on request.
02The information we collect
We only collect the information we need to care for your home well and to keep in touch with you. This typically includes:
- Contact details — your name, address, email and telephone number.
- Information about your home — its location, the rooms and areas we care for, and any preferences, routines or instructions you share with us.
- Access information — arrangements for entering your home, including keys, alarm codes or entry instructions where you have asked us to hold them.
- Website enquiries — the name, contact details and message you send us through the enquiry form on our website.
- Correspondence — enquiries, messages and notes from our conversations and consultations.
- Payment information — the details needed to invoice you and process payment for your care plan.
We do not knowingly collect any special category data, and we ask that you do not share sensitive personal information with us unless it is genuinely necessary for your care.
03How and why we use it
We use your information to provide and manage the home care you have asked us for, to arrange consultations and visits, to communicate with you, to invoice you, and to keep our own business records. Our lawful bases for doing so are:
- Contract — to carry out the care plan we have agreed with you.
- Legitimate interests — to run our business responsibly, keep proper records, and respond to your enquiries, in a way that does not override your own rights.
- Legal obligation — to meet our tax, accounting and other legal duties.
- Consent — where you have opted in to occasional updates from us, which you may withdraw at any time.
04Keys and access
We understand that trusting someone with access to your home is a significant thing. Where you ask us to hold keys or access details, we keep them securely, label them discreetly so they cannot be linked to your address by anyone else, and limit access to them strictly to the two of us. Access information is never shared with third parties and is returned or destroyed when our arrangement ends.
05Sharing your information
We do not sell your information, and we never share it for marketing purposes. We share it only where it is necessary to run our service properly — with our accountant, for bookkeeping and tax, and with the online invoicing software we use to prepare and send your invoices. Any such providers act on our instructions and are required to keep your information secure.
Our website also relies on a small number of service providers. Messages sent through our enquiry form are delivered to us by Web3Forms, a form-handling service. The site is hosted on GitHub Pages and loads its fonts from Google Fonts and its photographs from Unsplash; like any website you visit, these providers receive your device's IP address so that they can deliver the page to you. Some of these providers are based outside the UK, including in the United States, and where your information is transferred abroad it is protected by the safeguards they are required to have in place under UK data protection law.
We may also disclose information where we are required to by law, or to protect our rights, property or safety.
06How long we keep it
We keep your information only for as long as we need it. While you are a client, we keep it for the life of your care plan. After our arrangement ends, we keep the records we are legally required to retain — for example financial records, which UK law generally requires us to hold for six years — and then securely delete or destroy the rest.
07Keeping it secure
We take the security of your information seriously and use appropriate measures to protect it, including secure storage of physical keys and documents, password protection on our devices, and limiting access to your information to the two of us. No method of storage is ever completely secure, but we take reasonable care to safeguard everything you entrust to us.
08Your rights
Under UK data protection law, you have the right to:
- Ask for a copy of the information we hold about you.
- Ask us to correct anything that is inaccurate or incomplete.
- Ask us to delete your information, where there is no longer a reason for us to keep it.
- Ask us to restrict or object to how we use it.
- Ask us to transfer your information to another provider.
- Withdraw any consent you have given, at any time.
To exercise any of these rights, please contact us at contact@cleankeeps.co.uk. We will respond within the time limits set by law, and there is normally no charge.
09Marketing choices
We will only send you occasional updates if you have asked us to. You can ask us to stop at any time, either by replying to any message or by contacting us directly, and we will remove you promptly.
10Cookies
Our website does not set any cookies. Please see our Cookie Notice for more detail, including how you can manage cookies in your browser.
11How to complain
If you have a concern about how we have handled your information, please tell us first — we would always rather put things right ourselves. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.
12Changes to this policy
We may update this policy from time to time. When we do, we will revise the date at the top of this page. Please check back occasionally to stay informed.